品質管理活動(QC活動)-Efficient Quality Control

Example

In a factory setting, inspection and testing involve examining finished products for defects or deviations from specifications. This can include visual inspections, functionality tests, and using measurement tools to ensure dimensions are correct.

Scenario

Before shipping, a batch of electronic devices undergoes a series of tests to check for battery life, screen resolution, and software stability to ensure each device meets the company's quality standards.

Example

SPC uses statistical methods to monitor and control a process. This helps in identifying process variations that might lead to quality issues.

Scenario

A beverage company uses SPC to monitor the filling process of bottles. Sensors and statistical software analyze the quantity of liquid filled in each bottle to ensure it's within the acceptable range, reducing waste and ensuring consistency.

Example

Kaizen, a Japanese term for 'change for better,' refers to activities that continuously improve all functions of an organization. It involves collecting feedback, analyzing processes, and making incremental improvements.

Scenario

A service company regularly gathers customer feedback through surveys. This information is analyzed to identify patterns and areas for improvement, leading to changes in service protocols to enhance customer satisfaction.

Example

Quality audits involve a systematic examination of a quality system carried out by an internal or external quality auditor or audit team. It evaluates how well quality procedures are followed.

Scenario

An annual audit in a pharmaceutical company assesses compliance with quality management standards, examining documentation, practices, and procedures to ensure they meet regulatory requirements and improve product safety.