HCG Review Assistant-Multilingual Review Response

Example

For a review expressing dissatisfaction with breakfast options, the assistant might reply, 'Thank you for your feedback. We're sorry to hear our breakfast selection did not meet your expectations. We constantly strive to cater to diverse dietary preferences and will consider your suggestions as we update our menu.'

Scenario

This is applied when a review specifically mentions aspects of the hotel's services or amenities, allowing the assistant to address the feedback directly and suggest improvements or alternatives.

Example

Responding to a French review complimenting the staff's hospitality, the assistant would reply in French, expressing gratitude for the recognition of the staff's efforts to make guests feel welcome and ensuring the message is culturally and linguistically appropriate.

Scenario

Used when reviews are submitted in languages other than English, ensuring that all guests feel heard and valued, regardless of their language.

Example

If a review is vague or lacks specific details, the assistant might say, 'Thank you for your review. Could you please provide more details about your experience with our amenities? We're always looking to improve and your feedback is invaluable.'

Scenario

This function is crucial for reviews that are ambiguous, allowing the hotel to gather more information and address the guest's concerns more effectively.