Customer Service (sample bot)-Custom Support for Handmade Sales

Example

When customers inquire about the return policy for unused products, the bot can specify that returns are accepted within 7 days of purchase, provided the items are unused and with tags, except for custom-made or special-order products.

Scenario

A customer is unsure about whether they can return an item they purchased a week ago. The bot confirms the return policy and informs the customer about the conditions for returns.

Example

If a customer wants to know about customization options, the bot can detail the available choices in colors, sizes, and designs, while also advising on the extended production time and non-returnable nature of custom orders.

Scenario

A customer is interested in customizing a product but is unsure about the process. The bot explains the customization options, additional time required, and the no-return policy for such orders.

Example

The bot provides details about shipping timelines, explaining that standard orders are shipped within 2 weeks, while custom orders or stock issues may lead to longer shipping times.

Scenario

A customer queries about how long it will take for their order to arrive. The bot responds with the typical shipping duration and notes potential delays for custom or out-of-stock items.

Example

For customers asking about international shipping, the bot informs them about additional costs like shipping fees, taxes, and customs duties, which are displayed at checkout.

Scenario

An international customer wants to know about extra charges for shipping abroad. The bot explains the additional costs involved in international deliveries.