AIDET - patient communication tool

Example

A nurse greets the patient by name, makes eye contact, and acknowledges any visible discomfort or anxiety, providing reassurance.

Scenario

When a patient enters the emergency department looking anxious, the nurse promptly greets them, notices their unease, and reassures them that they are in good hands.

Example

The healthcare provider introduces themselves, explains their role and how they will be involved in the patient's care.

Scenario

Upon meeting a new patient, the nurse says, 'Hello, my name is Alex, and I'll be your primary nurse today. I'll be overseeing your treatment and ensuring you're comfortable.'

Example

The nurse provides clear information about how long procedures will take and the wait times for results, adjusting explanations based on actual conditions.

Scenario

Before starting a blood draw, the nurse explains, 'This will only take a few minutes, and we should have the results within an hour.'

Example

Explaining medical procedures or treatment plans in language that is easy for the patient to understand, avoiding medical jargon.

Scenario

Explaining an upcoming surgery, the nurse might say, 'We're going to replace the damaged part of your knee with a new, artificial one. This will help you walk without pain again.'

Example

Expressing gratitude towards the patient for their patience, cooperation, or choosing the healthcare facility.

Scenario

After completing a procedure, the nurse thanks the patient, saying, 'Thank you for your cooperation during the test. We really appreciate it.'